Terms & Conditions
Please read these Terms & Conditions carefully before using SIAN Hospital's services. By booking a consultation, you agree to be bound by these terms.
⚖️ Acceptance of Terms: By using SIAN Hospital's website, booking a consultation, or communicating with our healthcare professionals, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our services.
1. About SIAN Hospital
SIAN Hospital is a modern telehealth institution providing patient-centered medical care across multiple specialties. We offer online consultations with PMDC-verified doctors in General Medicine, Gynecology & Fertility, Child Care, Psychiatry, Dermatology, and Orthopedics. Our mission is to make quality healthcare accessible to every Pakistani through trusted doctors, modern technology, and genuine human care.
SIAN Hospital is part of the Docto.pk telehealth ecosystem and has been serving patients since 2020. We are committed to privacy, clinical excellence, and continuous improvement.
2. Medical Disclaimer (Summary)
Important: Online consultations are not a substitute for in-person medical care. They are not for emergencies. Please read our full Medical Disclaimer for complete details.
- No physical examination is possible; advice is based on information you provide.
- Do not use for emergencies — call emergency services or visit a hospital immediately.
- Diagnoses and prescriptions are limited by the information available.
- Patients are responsible for providing accurate and complete information.
- No guarantee of specific outcomes is made.
3. Refund Policy (Summary)
Our Guarantee: If we fail to connect you with a doctor within 6 hours of your successful payment, we will issue a full refund within 24 hours. No questions asked.
For complete details, including how to request a refund and exceptions, please read our full Refund Policy.
4. Privacy Policy (Summary)
Your data is safe with us. SIAN Hospital does not sell, rent, or share your personal health information with third parties for marketing or any other purposes. Your data is used solely to provide you with the best possible healthcare.
We use end-to-end encryption for all communications. For complete details on data collection, usage, retention, and your rights, please read our full Privacy Policy.
5. User Responsibilities
By using our services, you agree to:
- Provide accurate, complete, and truthful information about your health, symptoms, and medical history.
- Follow the medical advice given by healthcare professionals responsibly.
- Seek immediate in-person care if advised or if your condition worsens.
- Inform us of any changes in your symptoms or health status.
- Use our services only for lawful purposes and in accordance with these Terms.
- Not misuse prescriptions, medications, or any information provided.
6. Intellectual Property
All content on the SIAN Hospital website, including text, graphics, logos, images, and software, is the property of SIAN Hospital or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our explicit written consent.
7. Limitation of Liability
To the maximum extent permitted by law, SIAN Hospital, its healthcare professionals, employees, affiliates, and partners shall not be liable for any loss, injury, complication, delay, or damages arising from:
- Inaccurate or incomplete information provided by the patient.
- Failure to seek recommended emergency or in-person medical care.
- Delay in obtaining appropriate treatment.
- Misuse of prescriptions or medications.
- Technical interruptions affecting communication.
- Circumstances beyond our reasonable control.
Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable law.
8. Third-Party Services
SIAN Hospital may recommend laboratories, pharmacies, imaging centers, hospitals, or other healthcare providers for your convenience. These are independent third-party services, and we are not responsible for their products, services, pricing, or professional conduct.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.
10. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
11. Contact Us
If you have any questions, concerns, or feedback regarding these Terms & Conditions or any of our policies, please contact us:
Email: sianhospitalpk@gmail.com
Phone/WhatsApp: +92-306-2472020