Refund Policy

Our Refund Policy

At SIAN Hospital, we understand that your time is valuable. That's why we've established a clear, transparent refund policy to give you peace of mind when booking a consultation.

When Are You Eligible for a Refund?

You are eligible for a full refund if:

• You have made a successful payment for an online consultation.
• We have not connected you with a doctor within 6 hours of the payment confirmation.

This policy applies to all consultation services, including OPD GP, specialist consultations, and any other paid services offered by SIAN Hospital.

How to Request a Refund

If you have not received a consultation within 6 hours of payment, please follow these steps:

• Contact our support team via WhatsApp at +92-306-2472020 or email us at sianhospitalpk@gmail.com.
• Provide your full name, payment receipt, and the date/time of your payment.
• Our team will verify your request and initiate the refund process.

Refund Processing Time

Once your refund request is verified, we will process the refund within 24 hours. The refund will be issued through the same payment method you used (JazzCash, EasyPaisa, or Bank Transfer). Depending on your bank or payment provider, it may take 1–3 business days for the refund to reflect in your account.

Exceptions

This refund policy does not apply if:

• You have already received a consultation.
• You fail to respond to our attempts to contact you for the consultation.
• You provide incorrect or incomplete contact information that prevents us from reaching you.
• You request a refund for reasons other than the 6-hour consultation guarantee (e.g., change of mind).

Our Commitment to You

We value your trust and strive to deliver prompt, professional care. In the rare event that we cannot meet our 6-hour commitment, we want to make things right — quickly and fairly.